PRICING & BILLING

MONTHLY ENROLLMENT

Dynamite offers auto-pay monthly subscription system with the ability to enroll anytime and cancel any time with sufficient notice. Students who join mid-month will be charged for the remaining classes that month based on an average of four classes. 

 

DEADLINE FOR DROPPING ENROLLMENT

Students are welcome to drop at any time; however, we MUST be notified via email or request through the portal (no phone calls or in-person requests) by the 15th of the preceding month for ANY changes to the following month. Any requests made after the deadline will result in full tuition being charged for the following month. 

 

For example, if you want to drop on December 31st (and not be charged for January) or January 20 (mid-month), a drop request must be submitted no later than December 15th. 

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WHY ARE THE MONTHLY RATES ALL THE SAME, NO MATTER HOW MANY CLASSES ARE IN A MONTH?

To determine monthly tuition, Dynamite calculated the number of classes offered on a specific day for the year and set our monthly pricing based on an average of four classes per month over the course of the year. This pricing structure accounts for holidays*** and other predetermined gym closures. We do not charge more when there are five classes in a month or less when there are three--it all averages out to four.

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WHEN CAN I REGISTER?

Our system invites families to enroll in classes anytime; however, the system assumes that you will attend the next available class. If you know your child cannot attend until the following week, please wait until six days prior to the class to enroll. 

Example: If you do not intend for your child to attend a class until the following Saturday, please wait until the preceding Sunday (6 days prior) to register.

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HOW DO I SET UP MONTHLY BILLING?

Create a login, add your student and pick a class for you or your child(ren). The system will prompt you to enter your payment information. When you register, you will automatically be set up for monthly billing. Should you wish to unenroll from the billing cycle, simply visit your account and set an end date for the last day of the month via the customer portal or via email (must be done no later than the 15th of the preceding month). NOTE: Customers are responsible for setting their end dates with ample notice. We do not issue refunds for families who neglect to set their classes to end on time).

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THE SYSTEM ALLOWS ME TO SET AN END DATE MID-MONTH--CAN I PRO-RATE MY LAST MONTH?

Yes! Feel free to set you end date for any day--just make sure you do so by the 15th of the preceding month. If you want to drop on March 20, you must submit the request by February 15th; otherwise, you will be charged for the full month of March. 

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CAN YOU EXPLAIN MY FIRST BILL? WHY IS MY FIRST BILL ZERO?

A gymnast’s initial registration fee includes the pro-rated amount for the remainder of the month in which the gymnast enrolls (based on the number of classes remaining). If there are no classes remaining in that month, we will prorate your bill to $0. Don't worry, you're still registered for the class! We will bill your account accordingly on the first of the month.

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MAY I SWITCH CLASSES AFTER REGISTERING?

Yes, you may transfer you or your child to a different class at any time (advanced classes, TeamTrack or Team require permission). You may submit a transfer notification at any time; however, please only do so within 6 days of the transfer date. We cannot reserve a spot more than 6 days in advance.

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DO YOU OFFER TUITION DISCOUNTS?

Yes. We continue to offer discounts calculated automatically upon checkout. For gymnasts who enroll in more than one class, each additional class is offered at approximately 10% off the regular single-class monthly fee. In addition, we offer a 5% discount off the regular single-class monthly fee when a twin sibling is enrolled in classes (discount applies only to the second twin’s enrollment). For families who enroll a third sibling in a class, Dynamite also offers a 5% discount off the monthly rate on the third child's class.

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HOW DO I CANCEL MY ENROLLMENT?

You may select any date to terminate enrollment; however, you will be charged until the last day of the selected month. Refunds will NOT be provided for parents who fail to withdraw before the end of the month by submitting a drop request via the parent portal at least 7 days prior to the last day of the month). Please contact the gym if you need help withdrawing or placing your account on hold. 

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HOW DO I RE-REGISTER AFTER BEING ON HOLD?

Submit a request to join a class and send an email explaining that you would like to transfer. Please note that being "On hold" does not reserve a spot in a class, but rather keeps your account active so you do not lose your make-up tokens (tokens may be redeemed while on Hold).

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THE CREDIT CARD I ENROLLED WITH IS NO LONGER VALID. WHAT SHOULD I DO?

To participate in our auto-pay monthly billing, you must associate your account with a valid credit card number, stored in our secure online system. Should you need to update or change your credit card information for any reason, log into the parent portal, click on My Account and Payments. Scroll down to the bottom and enter your new credit card information. Please contact us with any questions. If a monthly payment cannot be processed on the credit card we have on file, you will receive an e-mail requesting that you update your credit card information.

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WILL I RECEIVE AN ORDER CONFIRMATION?

Yes. After you register, you will receive an e-mail receipt confirming your online payment. Depending on when you register, this receipt will show the pro-rated fee for the current month. The charge for each full month will remain the same (subject to annual inflationary pricing adjustments).

 

GYM CLOSURES AND DELAYS

 

HOLIDAY SCHEDULE

All Dynamite gyms are closed for the following holidays:

• New Year’s Day

• Easter Sunday

• Memorial Day Weekend (Saturday, Sunday and Monday)

• Independence Day (July 4th)

• Labor Day Weekend (Saturday, Sunday and Monday)

• Thanksgiving Weekend (Thursday, Friday, Saturday and Sunday)

• Christmas Eve & Christmas Day

Please see Billing FAQs, above, for questions about why gym closures don’t affect monthly billing.

 

INCLEMENT WEATHER

In case of inclement weather, Dynamite will keep the gym open if we believe that families can access our facilities safely and staff are able to arrive for work. Otherwise, we will delay classes or close gyms altogether, as soon as we determine that the safety of our staff and students is at risk. We make every effort to communicate gym delays or closures at the earliest possible moment via social media, on our websites, and by sending an e-mail directly to our currently enrolled families. For that reason, it is key that we have your latest and best contact information in our system and that you did not opt out of receiving communications from us in the customer portal. Please keep your contact information current in our system by logging in to the customer portal and updating your records.

 

To check for any delays or closures, please check the website announcement bar.